To understand the IT organizations and IT infrastructure, different services and management.
Infrastructure Management Overview
Definitions, Infrastructure management activities, Evolutions of Systems since 1960s (Mainframes-to-Midrange-to-PCs-to-Client-server computing-to-New age systems) and their management, growth of internet, current business demands and IT systems issues, complexity of today's computing environment, Total cost of complexity issues, Value of Systems management for business.
Preparing for Infrastructure Management
Factors to consider in designing IT organizations and IT infrastructure, Determining customer's Requirements, Identifying System Components to manage, Exist Processes, Data, applications, Tools and their integration, Patterns for IT systems management, Introduction to the design process for information systems, Models, Information Technology Infrastructure Library (ITIL).
Service Delivery Processes
Service-level management, financial management and costing, IT services continuity management, Capacity management, Availability management.
Service Support Processes
Configuration Management, Service desk. Incident management. Problem management, Change management, Release management.
Storage and Security Management
Introduction Security, Identity management, Single sign-on, Access Management, Basics of network security, LDAP fundamentals, Intrusion detection, firewall, security information management Introduction to Storage, Backup & Restore, Archive & Retrieve, Space Management, SAN & NAS, Disaster Recovery, Hierarchical space management, Database & Application protection, Bare machine recovery, Data retention
- IT system management: designing, Implementing, managing world class infrastructure by Rich Schiesser
- IT infrastructure and its management by Prof Phalguni Gupta